Thomas P.

I bought a laptop which was faulty. They were quick to get the laptop back for an exchange but then took them 2 weeks for even process the return. Finally when they had sorted the return out and after 2 phone calls to their support team. Their support team was either really helpful or really rude. Plus they promised that I'd have a new laptop on the way by the end of the week when I called the 2nd time. Their email then informed me they no longer had the product in stock and was told to find a new laptop of the same price. This was a laptop was which had very high spec for its price and nothing compared to it for the price I paid for it. They then told me I had to wait 2 days for a refund to be processed, followed by 3/5 working days for the refund to come through.
For such a big company their exchange process is far too long, their customer service is generally poor and their refund process can only be described as a joke. I'll never buy from this company again and am so angry because I've had to go over a month without a laptop during the middle of school term when all work has to be set online. Thanks for making what was already a tough term even harder Currys.