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Thomas O.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Health

Member since March 2021

  • Review

    1

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Review Distribution

1 Review by Thomas

4/16/21

I'm on my third pair of glasses with the company, and because delivery has been so slow in the past, this time, I ordered and paid for expedited delivery. Today I discovered my new glasses are with DHL for delivery, but it would be 2 weeks before I had them. Customer Service was decidedly unhelpful. I suggested that either delivery needed to be faster or get back the money I paid for expedited delivery. The rep. All but hung up the phone on me. I'm undecided about ordering from them again. I've tried every way I know how to upload copies of the emails proving purchase. That didn't work any better than customer service, but it helped me decide about using GlassesUSA again.

Tip for consumers:
Be prepared to wait, and don't call customer service.

Products used:
Eye glasses

Service
Value
Shipping
Quality

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matthewf595
5/12/21

Paid for shipping of 3-5 days, over a week and a half later still dont know when it is coming....

annas1048
5/10/21

Had to activate PayPal multiple times, go to live chat (Kevin was NOT helpful) and, then try again.