Thomas J.

Untrustworthy, refusing to give money back, lying.
Untrustworthy, horrible handling and refused to give money back. Bought tickets for high profile El Clasico in Madrid, which were very expensive. I ordered and paid for 3 seats together in a good category. Received three tickets alright (a few hours before the match) but they were in a much lower category than I ordered and paid for, high up under the roof. Would have been at least 130 cheaper per ticket. I called and complained, but I was told that it would later be refunded according to their Terms&Cond. After that, I was offered a voucher to use for future use on their website. I said no thanks, I want my refund back as I was promised. Later they said I would not get anything. At lastly, I have been offered 30 discount, even though I can calculate that the tickets I got was 390 cheaper in total. Absolutely not trustworthy and horrible customer service. I expect to receive the tickets that I paid for. When I then receive cheaper tickets, I understand that the more expensive were not available, but then at least give me the difference in pricing back... but no... they keep the price difference, HORRIBLE CUSTOMER SERVICE. Only reason I give two starts (could just as well have been 1), is that I at least got some tickets. Could have risked that I would not have gotten any, and still paid...