Thomas H.

I spoke with a "so called Manager" from the Pennsylvania office named Nancy yesterday after spending an 1/2 hour on the phone with a customer service rep who's name i can't remember and all I can say is these people have absolutely no business working with people. Rude, unresponsive, uninterested in solving the problem, and being preoccupied with trying to get me off the phone are the only traits the representatives showed me. Majority of wirecard users including myself are in a tuff spot and need their money promtly. Despite that wirecard has no problem with putting ridiculous holds on your account for over a week with absolutely no cause. The customer service reps told me yesterday "we know you haven't spent all of your money and your account should have a positive balance but it will still take over a week for us to remove the $45 hold on your account". The only reason I have a hold on my account is because I ordered Dominos Pizza and when I tried to pay for my food in store I find out that wirecard does not automatically work like a debit card and my pin number is useless. I specifically read in the paperwork that should be able to use my card as a regular debit card once it's activated and my pin number set but come to find out it realky doesn't work like that. Some places will accept your card with the correct pin and some places will not. Despite the fact that some places will not accept your card Wirecard will still charge you for the full transaction amount even though the merchant has charged you nothing since that cannot accept the type of card Wirecard uses. Example: My order at Dominos was $15 I swiped my card multiple times not knowing why the transactions were declining eventually I have to go to the ATM to get the money in cash (there is an extra fee charged for using a ATM...) I wake up the next day try an use my card and it keeps declining so I call check the balance and find out I have 4 $0.00 charges from the night before but my account is withdrawn by $45.

My best advice for anyone thinking of dealing with Wirecard is to sit down and figure out indefinitely if you truly need them or not. If you do find yourself in that situation just be prepared to be treated like trash and to have your money played around with as if you don't need it.

THESE PEOPLE DON'T GIVE A DAMN ABOUT YOU OR YOUR SITUATION, THEY JUST WANT TO TAKE ADVANTAGE OF YOU AND STEAL YOUR MONEY!