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Thomas D.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Sports

Member since May 2020

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1 Review by Thomas

I hope everyone will read the reviews on this awful company. I normally do but was so exited when I was told that I had a march for a pre runner for my 2014 ram sport I neglected reading the reviews. I believe this is the second review I've ever written in my life. That's how imperative it is that I hope people read these reviews.
I have been researching pre runners for my 14 ram sport for a couple months. I noticed that most times when it states that it won't fit a sport it will also not fit a rebel. On Vivid Racing's website there was a pre runner that stated all rams except rebels. Naturally knowing what I've found out over the last couple months I called to make sure that it would fit my pickup. After explaining exactly what I stated above I was told that if it states on the website that it only excludes rebels then it will be good to go for my sport. I again explained to them that I haven't found this to be the case in my research over the last couple months. I was assured that if it stated only rebels were excluded I was golden. The website also told me it would fit when I entered my vehicle information on their website. After waiting for 2 weeks without ever getting a confirmation on when my item shipped, it showed up. I carefully unpacked everything and checked to make sure all the parts where there. After verifying all parts where indeed present I noticed on the installation manual that it stated," will not fit vehicles with one piece bumper covers", which a 14 ram sport has. I spent the next three days calling and emailing to get any human being with a pulse to return a call or email. Finally I got through on the phone. I explained everything to the girl and she said she'll call the manufacturing direct to verify. Why this wasn't done initially I haven't a clue. Manufacturer verified that indeed it is not a fit. I'm then giving an email address to an Ashley to work on my return. After emailing for 4 days twice, sometimes 3 times a day I finally get a return email. She asked for my vehicle description to verify that it will not work on my vehicle. I explained that this was already done. 2 days later I receive an email with a ROA and a return address. I noticed that there wasn't any credit issued for shipping. I asked why there's not credit for shipping, which was around $87. She stated that they don't do credits for shipping because basically I ordered the wrong part. Needless to say I explained to her about my phone call to verify that it was the correct part and even my concern as to what I've found over the last 2 months. I also explained that their website list it as a fit for my vehicle, the whole entire reason I called in the first place, to verify. Needless to say, haven't heard hide nor hair for over 24 hours. I'll return the package tomorrow at the UPS store which I'm sure I'll get hit up for return shipping costs also. At this point I just want to salvage the money I can from this disastrous experience and move on to a more reliable company in the future. I cannot express enough, do not do business with this company just for the simple fact you maybe me next. Your order may go as planned but I would never take that risk knowing what I know now. This company is pure garbage and needs to lose all its business. To put it simply, they're crooks.

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