Office chairs are expensive, and Madison specializes in refurbished chairs and a fraction of the cost for a new chair. Solid business model, and I (obviously) knew that I wasn't going to get an original, like-new chair for 85% off of retail, but I took my chances with them. My chair arrived 3 weeks late, but was well packed and looked new mechanically. However, the fabric is noticeably lower quality than the stock OEM weave and the chair padding was not up to OEM par either. I've used this exact chair at my company for years, and I know how it should look and feel.
I left a 3-star product review on their site stating basically what I just posted above--that the chair mechanics looked great, but that the refurbished padding and fabric were both really poor quality compared to OEM, and that the fabric swatches they have on their own site didn't match the poor quality fabric I received on my chair. They edited my 3-star review and removed the information I described regarding the fabric and padding. They also changed my product review to a 5-star review, which is deceptive and unethical in my opinion.
In fairness, after posting an initial 1-star review here, customer service contacted me and assuaged me a bit, hence my reason for bumping to a 3-star review here. It's not worth the time, cost, and hassle of returning, even after she generously offered to waive the restocking fee. It's just not worth the hassle for me. For the price it is not a bad chair per se, and I will probably get the padding replaced and reupholstered with better quality materials at some point, since the chair frame, levers, and hydraulics are actually in pretty solid shape. That said, had I seen this in person first, I probably would not have purchased it, especially since I now know that they censor and edit product reviews on their own site. Would I buy from Madison again? Probably not.