It seems nearly impossible these days to find a bank that will let you turn in savings bonds, meaning you have to deal with this garbage website. Terrible to navigate, pages crash constantly forcing you to log in again (they only let you enter your password in by typing a keyboard with your mouse). Try to edit any bank account info, you need to have a Medallion stamped form, that banks have about as much desire to give out as they do to cash your bonds in the first place. I legitimately think there is a scheme to make redemption as difficult as possible, in the hopes of people just giving up. A pinnacle example of government incompetence.