I purchased a tv from a woman in NY. It arrived in good packaging but when I turned it on the picture had blue red and green lines in the picture. The seller was very understanding and apologetic. She agreed to take it back Obviously it was dmambed in shipping. Mercari reviewed the situation for 7 days! And determined it didn't meet those criteria for a return or refund. Now I have a tv that doesn't work. Dont recommend using them.