Thomas B.

I placed an item in cart b4 a weekend, but needed to inquire about shipping speed b4 buying. No response until a very nice woman called me following Wednesday. She said she would honor expired sale price + another 15% off, AND promised delivery in one to 2 days b4 we went on vacation (as the shoes were for our trip). How could I not order? So I did. No delivery next 3 days. Sent email indicating the day b4 we left if shoes were not delivered I'd return, BUT left a voice message next day saying regardless if they didn't arrive on time I'd still consider keeping them bc of the nice savings. This 'nice' woman then abruptly notified UPS to stop delivery and return to them. Why? I don't know. Why wouldn't she simply let them arrive and after our return I'd at least try them, and if satisfactory, they would have had a customer. But, no, she decided to do the arrogant thing and cancel the transaction without even asking me either way. This is NOT quality customer care. I thought I was dealing with a super nice person and company but it turns out they've got serious customer care quality issues and should learn how to treat potential customers. I strongly suggest finding any other shoe store to buy from online. Otherwise you may be treated unfairly under the guise of BS reps making promises they cannot keep or honor. BEWARE!

This is by far the worst online company I have ever dealt with. Ordered a set of front car mats for our 2006 Hyundai Santa Fe over the phone with little trouble. They were supposed to be custom fit made by Lloyds Mats. Alot of this issue is also attributed to Lloyds to be fair. The mats came within 1 week. I placed them in the car and the fastening grommets were too small for the pins in our car (Lloyds issue). Trying to contact CARid is a horrendous experience. The first day I called 4 times. Wait times on hold were 20 minutes, 35,55, and 75 minutes. Finally gave up. Next day I tried all over again. Wait times of 40,50 and 65 minutes and finally got a real person to talk to. The guy didn't have a clue what to do but told me mats were not returnable to which I caused an enormous fuss. Talked to a supervisor and after another wait of 20 minutes this guy seemed like he would take care of the issue. I had to jump through hoops by sending pictures of the ill fitting mats and the pin in my car. He was in contact with Lloyds about the problem and I was assured that the problem would be corrected. Over the next 3 days on correspondence between myself, the supervisor at CARid and Lloyds I received an email telling me that Lloyds has had an issue with this year and make of mats and they didn't know how to fix the problem so they just threw their hands in the air and gave up. Lloyds gets an F for thin cheap mats that don't fit or fasten properly and for the unwillingness to try to repair the situation. CARid also gets an F as I received another email telling me my only recourse was a full refund if I sent a picture of the mats cut in half! CARid didn't care enough about this customer enough to try and compensate me for this frustrating situation. They simply washed their hands of the issue as well. I did send a picture of the cut up mats and received a full refund within a week. But the entire transaction was wrought with problems: extremely poor customer service, ridiculously long wait times on the phone (except when you order and they take your money), poor quality merchandise that they distribute. My advice to anyone is to keep shopping for accessories for your car. Don't buy from CARid as you will only be met with indifference and poor customer service. Don't buy mats from Lloyds because if there is an issue they may not guarantee their products and also poor customer service. I also cannot understand how there can be allot of 5 star customers. I also suspect that CARid has their employees or writers enter good reviews to combat all of the overwhelming negative reviews. BUYER BEWARE!