First, the delivery guy delivered my big parcel into my small mail box instead of directly hand to hand with no papers to sign. I haven't received my refund for a mispmaced parcel until now (2 months already- in process apparently). Customer service is $#*!iest ever. I don't even understand why this company still makes profit, I hope one day someone will seek action against them because of their $#*!ed up lazy mindset. I really hope you will fall. Money maker, scammers and lazy people.