Thumbnail of user thet31

The T.

Contributor Level

Total Points
80

1 Review by The

  • Fashion Nova

12/29/16

First and last time I will purchase from FashionNova. I ordered two pair of jeans $19.99 each, paid via PayPal, everything was perfect. My items shipped and were delivered. Low & behold, I'm missing a pair of pants.
After e-mailing them about the issue, they issued me a store credit. I'm like okay... cool... I'll buy another pair for the same price... no biggie. Psshhhh I THOUGHT... They were going to make me pay shipping twice for their mistake & I e-mailed Natalie (FashionNova rep) and asked her "Why am I paying shipping twice for your mistake... she sends me a free shipping code. && I still ended up paying ~$4 (taxes) out of pocket when I should not have paid anything. If you do the math, I ended up paying taxes twice FOR THEIR MISTAKE and I understand $4 isn't that big of a deal... but if these people do that for 100 people... realize they can profit $400 just by their business practice.
It's shady that they don't even refund you your money instead they issue you a store credit. Like NO! If an item says in stock on your website, and you later find out it's not, that on YOU! Don't give me a store credit, give me my money back!

Thumbnail of user richards185
Fashion N. – Fashion Nova Rep

We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com

The hasn’t received any votes.

The hasn’t received any thanks yous.

The doesn’t have any fans yet.

The isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user tamelam4
3/5/24

I purchased this dress and I was charged for it and didn't get my other item for free like it...

Thumbnail of user lindaphan907
2/21/24

I placed an order on Fashion Nova and a few items did not fit me so I decided to place the...