Therese S.

I ordered a selection of black light paints and a large container of gesso from DickBlick last month. When the package arrived, I was disappointed to find that the black light acrylics were very transparent, requiring coat after coat to render the color somewhat opaque, but not quite. The gesso, however, was wonderful. I called customer service and was told that they would not refund my money, even though I had used very little of the product. I looked through the packaging and found the return slip which I filled out, along with my complaint, and sent the black light acrylics back to them, shipping at my expense, in hopes they would give me somewhat of a refund. It's been three weeks, and I have not heard a peep.
Just a few days after writing this review, I was contacted by a DB rep who was extremely helpful in procuring a full refund. She apologized for the horrendous treatment I received and even mailed me a $15 credit for the next purchase I make with DB. Ok, I accept their apology, and will definitely give them another shot. How about treating your customers right to begin with, guys?