On May 1st (2017), I reported that Grammarly refused to refund any portion of my one year subscription of $82 when I cancelled it after four months of using it. But after 2 months, a customer-service clerk named Ann walked an extra mile for me, and refunded $48. Though Grammarly failed in performance as an editing tool, Ann deserves three stars. Thanks, Ann, for your kindness. You make Grammarly looks better though its product has many faults.