Therese P.

This company is dishonest. I purchased a bouquet named "Rainbow of Vibrance" with six large yellow roses, a few green blossoms and some purple flowers whose names are unknown to me, which came in a glass vase, according to the photo on their website. It was for my daughter's wedding anniversary, for which I paid $78.23, including shipping and handling. When I saw what was sent a few days later from my daughters email, I could not recognize it. It was missing three roses, out of six, and was dominated by purple flowers. I complained through email. The customer service responded: "Please accept our apologies for the inconvenience you have experienced at Just Flowers. We deeply value your relationship and are committed to providing you w/ the highest level of service simply because our customers deserve the very best... We understand that you are not completely satisfied with what our florist delivered and we would like to discuss this further with you. Please call us back at *******911."
I called. After waiting five minutes, during which a recorded message repeated, I hung up the phone and emailed, saying that I was cheated of three yellow roses and that I want them to refund the money I paid for but they didn't use in the bouquet that was "poorly arranged also." Their response was: "Some of our arrangements has no specific stem counts for the flowers but it (the order) will be filled to the amount allotted for the arrangement... We deeply value your relationship with Just Flowers and are committed to providing you with the highest level of service, blah, blah, blah... Please use the code, 'comeback' on your next order with us to receive a discount of $7.50 off your order. Again, we apologize for any inconvenience or distress we may have caused... blah, blah, blah..."
This is a joke. JustFlowers.com cheats.
Disappointed.

As a writer whose English is her second language, I appreciated this software at the beginning when I purchased in January. But there's something wrong with this product. It dies on you, and you "REPORT" every other day. You can be easily frustrated. How is the customer service? They assign someone to help you, but not all are capable of fixing the problems. And this person who send you a link that supposed to help reports that the problem is "fixed" when it's NOT FIXED. After I worked on a project on the screen with Grammarly "turned on" and I see a clean screen, but on the printed page, I find all sorts of "unexpected" and mysterious typos, which I have not caused. I paid $82 for "premium" for one year but during the past four months, I believe I spent dozens of hours emailing and trying to fix the problems. No fun.
There is NO Refund, the help desk person informed me. I will not recommend this product to anyone.