They do not screen contractors and placed a crooked, unqualified predator in our home. We have been without our only bathroom for 4 months! One month was their crooked unqualified contractor and three months is all them! They are a nightmare to deal with and treat you like you are the problem. First, their contractor destroyed our home (and verified has done so to others.) Literally it was so bad (have pics from day one) their own people had never seen such shoddy work. He was fired. Received estimates from multi contractors to fix (including 2 from Home Depot) all stated what was done was criminal So did the Management at their store.) Second, it took 2 months and threatening to sue to get them to step up. Third, settled only because we were desperate for a working bathroom and not for what we were owed. Fourth, finally promised a check in 10 days, No check sent. Fifth, told oh sorry it was a glitch, we never sent the check but will send it (in another) 10 days. Sixth, check finally showed up, deposited (must wait 5 days for it to clear) and the end of the 4th day they put a stop payment on the check. They were sorry didn't know why must have been a problem. Sent another check; waiting to see if it clears. Still no working bathroom (our only bathroom) since May 12,2016! DO NOT EVER USE THEM find an honest, honorable customer driven company to deal with...