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1 Review by Theresa




I purchased one week of hotel reservations along with a protection plan...and two months before date of travel, we decided to cancel for medical issues. We were told that if we cancelled, we would be charged the full amount of our reservation as a penalty. The customer service rep told me he talked to hotel and they would not waive penalty. What a scam! I called the hotel and they had never received any money from penalty was from Travelocity. I believe I was told this because I purchased the insurance. Now, must jump through hoops with paperwork and doctor visits to get my money back for a vacation that is two months away. In my opinion, this is insurance fraud by Travelocity!

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