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Theresa T.

Contributor Level

Total Points
262

2 Reviews by Theresa

  • Ultimate Looks

9/6/20

The wig above is what I ordered. The wig Delivered was 1/ Different Style. 2/ Different Colour... 3/ Didn't Fit... 4/ Made of Poor Quality... They WON'T REFUND YOUR MONEY... They make every excuse under the sun. Unfortuntley I didn't read the reviews, as they promised refund and I trusted that. After reading reviews on them on different sites, all the customers give the same complaints. I sent 15 EMAILS to them. They offer from 10% to 15% refund of the total of the wig you purchased, and offer to give you another wig at a discounted price? So you fork out more money and stuck with original mop (that's all it's good for). Please do your homework They rely on exhusting you and giving up. Please see the photo of wig I ordered and what got delivered. I now have Paypal following up on my refund. I can't see it being resolved. Go somewhere u can be fitted and know what your buying... sorry the photos came out sideways. But you can clearly see not what is advertised. Also was beautifully packed. BUT NO PAPER WORK COMES WITH IT. So you don; t know which country it comes from. I have since found out they are based in China but have sub business in other parts of the world.

  • Wigsis.co

8/17/20

DO NOT ORDER ANYTHING FROM WIGSIS
Same complaints as other reviews. Especially same as Mustangsally! DON'T BUY from this company. I didn't read reviews. I paid $140 usd. $240 aud. The wig delivered... Not what I ordered COMPLETELY wrong style all together!... wrong colour... doesn't fit... BAD QUALITY. Looks like a mop you wash the floor with! 20 emails later all they do is offer u to buy another wig which they'll discount... BUT HANG ON... you don't get the refund from the wig & expect you to fork out more money. The lastest email: Will refund 10% of my wig and keep it. What would I want to keep an unwearable Wig? Today they offered 15% refund and for me take the wig to a hairdresser to style and get to keep the wig.?
No paperwork what-so-ever in parcel when arrives? No 'senders address' on their site OR on delivery... this is so they can keep the money! DO NOT BUY FROM THEM. FRAUD THRU & THRU. Why are they allowed to keep selling on line? How does it work. You would think that with all the review sites, this mob has so MANY unsatisfied customers. The mind boggles. They don't stand by their policy. All a sham. Need to get all together and work at it till their site is closed down.
THIS IS THE LASTEST EMAIL. QUOTE:-
Dear customer,
I am so sorry for making you unsatisfied and unhappy. We just think the wig looks OK and hope you can wash it, then comb it and try it again. Meanwhile, we can refund you 15% for apology this time. I really hope you can understand and accept it.
Returning it will waste the time both of you and us, and if we do not receive the wig, we will not refund you. I will appreciate it if you can think twice and think our advice over.
Thank you so much. I wish you have a nice day.
Best Regards
Olivia. UNQUOTE
Unreal... their telling you in advance if you did return and they Don't receive it... will not get your money back? They would claim they didn't receive it anyway! Hope this helps any suspecting buyers...
I just COPY & PASTED the following to go forward with our complaints; You need to take it further don't let them win:--- I'd rather give the money to charity than them keeping it. Now reading everyone's reviews I see I will never get it back. I have now got paypal chasing them, but reading someones review below, it's a lost cause. Sorry photos sideways. The 1st being what I ordered and then what I recieved.

Theresa Has Earned 2 Votes

Theresa T.'s review of wigsis.co earned a Very Helpful vote

Theresa T.'s review of Ultimate Looks earned a Very Helpful vote

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