Theresa Q.

Proceed At Your Own Risk … Two years ago—during Co-vid—I ordered two pair of flannel sleep pants from The Vermont Country Store (total cost of $90). They sent me two pair but one pair was obviously defective or previously worn and returned because the flannel material should have been sewn over the entire elastic waist band. It wasn't. So parts of the elastic were exposed in the waistband and one of the pull ties was longer than the other. Their Shipping Dept omitted the necessary (shipping) paperwork needed for proof of return. Due to Co-Vid concerns, I didn't return them and I also didn't have a box or a mailing envelope. Flash forward to more recently, I wore the defective sleep pants a few times and the pants began ripping because that elastic was never covered completely from Day 1. The other pair of sleep pants that I had worn all along are still fine. I contacted The Vermont Country Store several times and I was blamed for not returning them in a more timely manner. Another possibility is that, they could have been worn by another customer for a period of time, and their Shipping Department substituted these worn, returned sleep pants for sleep pants that should have been new. It's suspicious to me that their shipping paperwork/Order Confirmation was not included in the bag. That Order Confirmation would have been my proof. It was rather convenient not to include it. The Vermont Country Store advertises that they guarantee your satisfaction but that wasn't true in this case.

Three pair of leggings were ordered from Country Store. My "new" merchandise was mailed to me from Littleton "Return" Center. And the 3 pair of leggings were clearly used: one pair had blood stains and the other two pair were worn (and not just tried on). Ninety dollars later and their Customer Service rep and Supervisor won't come to the phone.