Theresa M.

I was so excited to have saved hundreds of dollars on furniture for my baby's room AND free delivery! Too good to be true? Absolutely! You get what you pay for. The products are slightly below Ikea quality, which is not saying much. It will serve it's purpose and was cheap, so I can't complain too much about that.

Now about the free delivery and website ordering. Initially when I registered on the site I was listed under a different address. I changed the billing address on my order and clicked "same as billing" for the shipping address. I needed to make a slight change to account for instructions as my building number system can be confusing. This reverted the order to my previous address but with the same instructions. Granted, this is probably my own fault for not double and triple checking the address.

D-day comes for my first order. Obviously it goes to the incorrect address. I contact Wayfair to make all the necessary changes to ensure I get my stuff and my pending orders. Their CSR is very helpful and patient. A little, ummm slow, but gets the job done. So I think.

First delivery is left at the side of my building in an alleyway. I watch this happen after a brief discussion with the driver asking the name on the package, address, etc. as I am walking out of my house to attend an appointment. The information he provides is not mine. I assume someone else has a delivery and go on my merry way. I check the tracking info, it says that my order was delivered. Yes, it was the one with all the incorrect delivery info left in the alley. I call, am put on hold over and over again. I am told that I changed the address, etc. and they can't/won't do anything. I say yes, I did change it, to my correct address. I stated that I have an appointment and they need to call UPS and get them to move it out of the alley and to the front door. I get home and it is in my apartment as my loving husband borrowed a car, left work, and rescued it. I look at the label and apparently the CSR thought it was a good idea to put HER name on the delivery instead of mine. Also instead of "southernmost door," as I requested it states "side door." Is that the same thing?

The next day I patiently await my next delivery. I check the UPS site, and lo and behold! They have NO SHIPPING INFO. The address was changed on the first delivery and not the second. The Wayfair website would have me believe all was hunky dory as it was in fact changed on my account and for the order. I call UPS directly this time, they change the info and I now hope for it to arrive tomorrow to the correct address.

Was I notified by ANYONE that there was no delivery info? Nope. Is there a reason Wayfair updated one order and not the other? I don't know. I now am awaiting one more item scheduled for Friday. We will see what adventures may come!

Take my advice peeps, just pay the extra and go with Ikea. The stuff is the same, you're not saving much from Wayfair and Ikea actually delivers on time and to the correct address. Let's just hope I don't go into labour while I wait.