We’re in this together! Stay safe with our COVID-19 guide

View
Ă—
theresam216

Theresa M.

1
Level 1 Contributor

Contributor Level

Total Points
525

4 Reviews by Theresa

9/24/21
Verified purchase

I've been a longtime fan of Uncommon James jewelry and have purchased many items from the company over the years. Unfortunately, my most recent purchase and subsequent dealings with their customer service team, have shown a serious decline in both the quality of their jewelry, and the customer service itself. I ordered bracelets from the site with the hopes of using them as bridesmaids gifts. Sadly, the bracelets were a massive disappointment. They look cheap, the edges are rough and cut into the skin, and they don't match the quality and look of what I've come to expect with Uncommon James jewelry. Now, they were final sale items so yes I understand I took that risk. But I was shocked by what a letdown this product was.

To make matters worse, I attempted to contact their customer service department to see if anything could be done, even if it was just store credit. Their automatic reply states they will return messages within 24 hours. It took 3 attempts and a week and a half before I even got a reply. And sadly, they flatly refused to work with me on the issue. Once again, I acknowledge these were final sale and I do understand that. But I would have hoped to receive both a better product in the first place, and better customer service. Having to reach out 3 separate times just to get a reply is unacceptable and makes me question trusting any further purchases with this company.

Tip for consumers:
Be aware their quality of service and the quality of their products has shown a serious decline.

Products used:
None, all looked incredibly cheap and the bracelets were very rough and didn't meet expectations.

Service
Value
Shipping
Returns
Quality
12/8/19

They have been giving me the runaround for well over 2 months now. I shipped back my product, well within the return time, and although the return was approved, I have not received my money back. I do not get replies from their customer service, even when responding, as directed, to their emails directly. Now, on their online chat feature, I'm being told a completely different story and they are cutting my refund amount by 4/5. Beware when shopping with this company - it's an absolute scam.

rayas5
James S. – GlassesUSA Rep

Dear Valued Customer,

We are sorry to hear that you experienced difficulties with the one pair of glasses that were returned from your buy 1, get 1 free BOGO purchase. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.

Under the terms and conditions of our buy 1, get 1 free BOGO coupon (https://www.glassesusa.com/terms-and-conditions), if the more expensive pair of glasses is returned, the customer is entitled to an exchange for a product of equal or lesser value or for a refund of the price difference between the two products. If the free second pair is returned, the customer is entitled to an exchange for a product of equal or lesser value. If both products are returned, the customer is entitled to 100% refund or store credit.

Our Service Manager has emailed you and will assist in resolving this matter immediately and in your best interest.

Our apologies, again, for any inconvenience.

Yours truly,
GlassesUSA

7/16/19

Hours and Minutes reached out to me to see if I wanted to purchase a watch at a discount, as part of a promotional pitch for them to increase followers and get their name out there. I agreed, selected a watch based on their online photos, and waited (awhile) for it to finally arrive. The watch is nowhere near what they try to promote on their website. The band is completely wrinkled, cheap, and definitely not real leather. The gold around the watch face looks like the tackiest rose gold color you've ever seen. Nowhere near the color pictured online. I attempted to work with them to return the watch, but they flatly refused, saying they do not allow returns on items which were purchased with a discount. I could perhaps understand that if I just changed my mind, however, this watch is nowhere near what they post in their promo photos. I always prefer to work with companies rather than post negative reviews, however, they have left me no choice as they refused to work with me on this issue. I would steer clear and try MVMT instead - great service and beautiful products. Speaking of, Hours and Minutes included the tagline "Welcome to the Movement!" in their emails, is a blatant ripoff of MVMT's tagline "Join the Movement."

6/29/19

The sizing was way off from their posted measurements/references. The quality was poor - thin, cheap feeling fabrics. And their customer service was simply awful. I would not recommend!

Note: After posting this review, I was contacted by Shein in response to the negative review, and provided a partial refund.

Theresa Has Earned 5 Votes

Theresa M.'s review of Hoursandminuteswatches earned a Very Helpful vote

Theresa M.'s review of SHEIN earned 4 Very Helpful votes

Theresa hasn’t received any thanks yous.

Theresa doesn’t have any fans yet.

Theresa isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

pattyw124
10/18/21

Hard to change the prescriptions after choosing the lenses!

cj273
C J. reviewed GlassesUSA
10/18/21

This is a response to James S. GlassesUSA Rep. I just saw your note one year later. The glasses I...