Theresa M.

I've been a longtime fan of Uncommon James jewelry and have purchased many items from the company over the years. Unfortunately, my most recent purchase and subsequent dealings with their customer service team, have shown a serious decline in both the quality of their jewelry, and the customer service itself. I ordered bracelets from the site with the hopes of using them as bridesmaids gifts. Sadly, the bracelets were a massive disappointment. They look cheap, the edges are rough and cut into the skin, and they don't match the quality and look of what I've come to expect with Uncommon James jewelry. Now, they were final sale items so yes I understand I took that risk. But I was shocked by what a letdown this product was.

To make matters worse, I attempted to contact their customer service department to see if anything could be done, even if it was just store credit. Their automatic reply states they will return messages within 24 hours. It took 3 attempts and a week and a half before I even got a reply. And sadly, they flatly refused to work with me on the issue. Once again, I acknowledge these were final sale and I do understand that. But I would have hoped to receive both a better product in the first place, and better customer service. Having to reach out 3 separate times just to get a reply is unacceptable and makes me question trusting any further purchases with this company.

They have been giving me the runaround for well over 2 months now. I shipped back my product, well within the return time, and although the return was approved, I have not received my money back. I do not get replies from their customer service, even when responding, as directed, to their emails directly. Now, on their online chat feature, I'm being told a completely different story and they are cutting my refund amount by 4/5. Beware when shopping with this company - it's an absolute scam.

Hours and Minutes reached out to me to see if I wanted to purchase a watch at a discount, as part of a promotional pitch for them to increase followers and get their name out there. I agreed, selected a watch based on their online photos, and waited (awhile) for it to finally arrive. The watch is nowhere near what they try to promote on their website. The band is completely wrinkled, cheap, and definitely not real leather. The gold around the watch face looks like the tackiest rose gold color you've ever seen. Nowhere near the color pictured online. I attempted to work with them to return the watch, but they flatly refused, saying they do not allow returns on items which were purchased with a discount. I could perhaps understand that if I just changed my mind, however, this watch is nowhere near what they post in their promo photos. I always prefer to work with companies rather than post negative reviews, however, they have left me no choice as they refused to work with me on this issue. I would steer clear and try MVMT instead - great service and beautiful products. Speaking of, Hours and Minutes included the tagline "Welcome to the Movement!" in their emails, is a blatant ripoff of MVMT's tagline "Join the Movement."

The sizing was way off from their posted measurements/references. The quality was poor - thin, cheap feeling fabrics. And their customer service was simply awful. I would not recommend!

Note: After posting this review, I was contacted by Shein in response to the negative review, and provided a partial refund.