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Theresa L.

  • 1 Review
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Experience: Travel, Real Estate

Member since November 2020

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1 Review by Theresa

11/22/20
Booked through HomeAway almost 2 months ago.
First booking didn't go through - although payment did.
Call center assured me that it was an Internet fault. Payment would bounce back to my account and to use a different card for booking.
I did - paying $454.05 again.
After a week payment had not bounced back and bank told me both payments had been cleared by HomeAway.
It has been 2 months, many unanswered emails, then automated emails asking for the same information again and again, repetitive phone conversations and STILL NO REFUND.
DO NOT USE THIS COMPANY.

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