I purchased 3 adults tickets $917.63 less than $306 per ticket just over a week ago, and found out I needed to change them and rang Bravofly to ask if they could do this,
They said they will get back to me after they contact the airlines via e-mail, when they did it was going to cost me $234 EUR + $336.26 AUD this consist of
Airline penalty: 153.00 EUR
- Fare adjustment: 81.00 EUR
- Administrative costs: 0.00 EUR
- Total cost of change: 234.00 EUR
This was more than the individual tickets? And it was to much for us.
I mentioned that I took the insurance No Problem out and this is what they came back with
We would like to inform you that the insurance will help for a change withount any extra fees that you pay to the travel agency ( Bravofly), yet there will be always a penalty that you pay to the airline company, in addition to the fare difference of the flight you will ask for compared to the original one.
Waste of money paying for that insurance.
So I rang them again which cost me money, and asked them about cancelling my tickets. This is what they came back,
Thank you for you e-mail,
We kindly inform you that, following your request of quotation of cancellation, we have sent you an email with the refundable amount offered by the airline.
In case you want to cancel the refund is as such:
- Credit card: 35.57 AUD ( 20 euro fee deducted)
- Voucher: 24.84 eur
Please note that the airline you chose offers a credit (net value of the change costs and possible fare or airport taxes increase) valid for any future bookings within one year from the date of your original booking. This option is only available if requested 24 hours prior to the departure of your original outbound flight.
We await your reply.
For any further inquiries, please do not hesitate to contact us.
Best Regards,
Fe? L? m?
35.57 AUD is all I'll get from $917.63 that's a $882.06 different, I can't understand why when my flights aren't till December so they have nearly 3 months notice.
I rang the airline and they told me the only penalties they have is $80 cancelation fee so
I asked,
Are you saying in the last e-mail that the airline is only refunding $35.57 AUD.
Or are we getting a full refund minus the cancelation fee of $80.
Can you please let us know so we can finalise our final decision.
They again came back with,
Thank you for your email. I checked and unfortunately there is this very little refund on the part of the airline. (only the airport tax is refundable)
You may check with them also, as I also find it unbelievable. But maybe they are handling tickets booked via an agency differently from tickets which were booked on their website.
I am sorry about the situation.
Best regards
E? R?
I'm really frustrated and soon to be under more pressure due to finding more flights. If anyone knows of what legal action I can take this would be much appreciated.
Dear Theresa,
Apologies for the delay in our response here. We would like to reassure you that we have been looking into your request to change or cancel your flights and apologise if thus far it has not been entirely clear what you are entitled to.
We did sent you a change quote two days ago but it appears you did not receive this so we will be in touch today to clarify the change price and then you will be able to make a decision between changing the flights and the credit refund option with the airline.
For any further queries please don't hesitate to contact us privately here.
Sofia