Theresa I.

I ordered from playersfanstore.com in early December. I was ordering a youth hockey jersey. Immediately, my debit card was hacked and a I got some kind of email back from Bejing! However, I also did get what looked like an order number and confirmation. But when I tried to call customer service, it was either busy or rang and rang. I did a reverse search on the phone number and it came up as a private number. I emailed customer service with no response! No surprise, as think this is a company that looks real, but does not exist. I contacted my bank immediately and filed a dispute, but damage is done and I learned a valuable lesson!

I ordered via website, a specialty Youth Philadelphia Flyers Jersey for my Grandson on December 14,2016 and the website advertised that it would be in by 12/23. On Dec. 19, I got an email saying that my order could not be fulfilled, but I would be getting a refund. There was no further explanation. At this point, I had little recourse to order from someplace else! I called customer service, waited a half an hour to be told that the order was out of stock on Dec. 19th. The rep had nothing to say when I said the order was placed on the 14th. In other words, the order was taken, even though the item was not in stock. It took 6 days to inform me of this fact! Unacceptable. I stayed on the line another 15 minutes just so I could vent to a supervisor, but was told after waiting, there was no supervisor available! What kind of business is this? I would never order from here again. I will tell everyone it's a bad and unreliable site. There business tactics are poor and this is one more reason not to shop the internet. There's nothing like holding a product in your hand, once you've forked out the money. At least you know you have the product. That's another thing, I'm still waiting for my refund... so they've tied my money up, too!