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I'm ashamed to say I gave them another shot. Sent in 2 more bags and their processing time has improved, down from 6 weeks to 1 once the bag arrived. BUT the pay out amounts have not. First bag sent back had several items with tags/never worn (4 out of the 9 items accepted) and was offered less than $15 ($14.65 to be exact - not even $2 an item). That is ridiculous based on how much they'll mark everything up for the resale.
I know, I know, "Fool me once..." but come on!
Don't bother if you think you're going to be offered a lot. And I wouldn't buy knowing how little the sellers receive.
* thredUP attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I've sent 4 bags and the first 2 were accepted and the cash up front amount I received back was OK. However the third bag was a different story. First it took them almost a month and a half to process, then you have to wait 2 weeks to cash out, and a fee to "up-cycle" the non accepted items. I would be OK with this if they would at least tell you what was not accepted and why. (Because I think we all think our items are worth more than what they offer). Plus I think they don't offer as much back on each consecutive bag you send in.
Granted I was not using any of the items, but they priced a dress for $26 and I only was paid $10 for the entire bag (only 7 items were accepted, one on consignment and that bag was FULL). My items are good, and in great shape (EVERY item I've sent in has sold, one on the first day it was listed). And the descriptions of items are way off base. "Minor pilling"? Where? "Stains can be improved after washing?" Where? At this point I'd rather donate to Good Will. This whole process is a border line scam. I'm cashing out and not looking back.
Theresa G.'s review of thredUP earned 3 Very Helpful votes
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Thank you for your review, Theresa. We take all of our customer feedback very seriously as we continue to improve our services. We would appreciate the opportunity to look into your Clean Out bag history. We have sent you a private message. We look forward to your reply.