I was concerned because I had not received my products and had not gotten a link to track the order. Called the # for customer service and did not get anyone to answer. I then emailed my concern and within 3 hours received a response I also received my products in today's mail. They were packaged well. They smelt and felt good. I have not used them yet but I do not think they feel or look like "fake" products as I have seen talked about on this site. I placed my order on the 6th and received my product on the 10th. So far I do not think they deserve the low rating of 3 1/2 stars, I will be using them again.