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theok14

T P.

2
Level 2 Contributor

Contributor Level

Total Points
766

8 Reviews by T

87 Views
8/20/21

These people have been having a Windows problem for years and never managed to resolve the issue:
License expires every few months. Have to communicate with customer service who will send a new license key and instructions HOWEVER, AFTER TWO UNPRODUCTIVE DAYS WASTED.

For that price there are better alternatives out there.

1.3K Views
6/24/21

Trying to return an online ordered item. Called customer service number. Over one hour on hold - no hyperbole, then, a hardly understandable rude associate asked for order number, name, address, which I provided to her. Following several seconds of silence, abruptly she hung up on me. I called back. After a long hold on the line again, an automated voice recording annouced that the customer service department was closed. That was at 9:40 PM (ET). The published customer service closing time on IKEA's web site was 10:00 PM (Eastern time).
No more IKEA orders from me.

Products used:
Neck Pillow

5/15/20

This paper has been going downhill since Murdoch bought Dow Jones from the Bankrofts.

Editorial board, always biased to the right by their own admission, has degenerated into a cheap whiner's club.

Fortunately the news reporting section maintains its traditional journalistic independence because the Bankrofts demanded of Murdoch to commit in writing that he would not be tampering with it. Still, headlines are often misleading, main body objective.

Comments moderators, i. E. frustrated journalism applicants hired off the street, some employed on a part-time basis, antagonize readers, making capricious random decisions under scant supervision - if any at all.

Paper deliveries contracted out to strapped for cash local newspapers cannot compare to the Bankrofts days when the Journal had its own circulation managers in every city and double-bagged porch delivery was available upon request at no extra charge.

Gone is the home office based Customer Service as well. Overseas call center atrocious. Representatives rude, poorly informed of company policies - assuming you can understand what they are saying.

Bye Bye, Journal, from a twenty five years subscriber, forty years reader.

7/2/18

**Purchased software with a 30-day unconditional money back warranty. Software never worked! Never used!
**Avangate ignored my repeated requests for refund based on above warranty.
**Escalated my case to payment company which initially ruled not in my favor because I presume Avangate provided them with misleading information, as I had unquestionably a solid case.
**Further escalation with payment company resulted in full refund to me in the form of credit to my account.
**Conclusion: Recovered well-deserved refund thanks to payment company's determination and not because of Avangate's deplorable ethics.

984 Views
3/19/18

Good interface, smooth operation until their software would not work with certain versions of Windows 10.
Lies, denials, delaying tactics, unfulfilled promises for refund. Had to file complaint with the BBB to receive partial refund requested months later. Dishonest Mr "T K", Director of Customer Service, provided BBB with false information, removed my complaint from BBB record.
Avoid. Seek service from reputable companies.
Notice: BBB is funded by merchants. Customer reviews have no influence on BBB ratings. Only customer complaints filed and outcomes of such complaints count. Even so, if merchant satisfies a complaint, and most merchants do in order to avoid a bad rating, the complaint hardly counts against them. Further, many BBB branch offices will not publicize detailed statement of complaint - only statistics.
No wonder the vast majority of merchants, even those with numerous negative reviews, have an A+ BBB rating.

Service
Value
Returns
Quality
3/19/18

Good interface, smooth operation until their software would not work with certain versions of Windows 10.
Lies, denials, delaying tactics, unfulfilled promises for refund. Had to file complaint with the BBB tof receive partial refund requested months later. Dishonest Mr T K, Director of Customer Service, provided false information, removed my complaint from BBB record.
Avoid. Seek service from reputable companies.
Notice: BBB is funded by merchants. Customer reviews have no influence on BBB ratings. Only customer complaints filed and outcomes of such complaints count. Even so, if merchant satisfies a complaint, and most merchants do in order to avoid a bad rating, the complaint hardly counts against them. Further, many BBB offices will not publicize detailed statement of complaint - only statistics.
No wonder the vast majority of merchants, even those with numerous terrible reviews, have an A+ BBB rating.

3/16/18

Good interface. Prices have been increasing exorbitantly, disproportionately. Customer service call center in Ireland deplorable - Rude reps. Company culture deplorable.
After research, I found a number of other excellent alternatives, some free, others equally good and sensibly priced.
Recommend patronizing alternatives.

1.4K Views
3/16/18

Good interface, smooth operation until their software would not work with certain versions of Windows 10.
Lies, denials, delaying tactics, unfulfilled promises for refund. Had to file complaint with the BBB tof receive partial refund requested months later. Dishonest Mr T K, Director of Customer Service, provided false information, removed my complaint from BBB record.
Avoid. Seek service from reputable companies.
Notice: BBB is funded by merchants. Customer reviews have no influence on BBB ratings. Only customer complaints filed and outcomes of such complaints count. Even so, if merchant satisfies a complaint, and most merchants do in order to avoid a bad rating, the complaint hardly counts against them. Further, many BBB offices will not publicize detailed statement of complaint - only statistics.
No wonder the vast majority of merchants, even those with numerous terrible reviews, have an A+ BBB rating.

T Has Earned 26 Votes

T P.'s review of The Wall Street Journal earned 4 Very Helpful votes

T P.'s review of AnchorFree earned 6 Very Helpful votes

T P.'s review of 2Checkout (now Verifone) earned a Fraud Buster vote

T P.'s review of 2Checkout (now Verifone) earned 6 Very Helpful votes

T P.'s review of LogMeIn earned 6 Very Helpful votes

T P.'s review of Hotspot Shield Elite earned a Very Helpful vote

T P.'s review of Hotspot Shield earned 2 Very Helpful votes

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