This is a really SKETCHY dishonest company. I bought over $1,000 in tickets for Elton John and had to pick them up at a sleazy liquor store on Ashland. I thought at the time that this was a little strange, but since it was my first time dealing with them I tried it. WRONG! I should have checked them out before buying. Then, 9 months later, when I misplaced the actual tickets, there was no backup available. They couldn't resend them online or by mobile. So I couldn't go. Their fees are outrageous and they are just out for themselves. I will only deal with reputable companies in the future who can guarantee I have access to my tickets no matter what. BUYER BEWARE!