I've been with this company for many years and they have gone down hill. Apparently my card didn't go through one month and then they charged me a $5 late fee which is more than half of what the service cost. Requested a manager call back never received one. Overall not worth the money and the customer service is rude. It's clear they don't appreciate their faithfull business.
Hello Thelma A, this is not the experience we want you to have. Please send me direct email to socialsupport@metrofax.com with your account details so I may locate your account to assist you further and resolve this matter for you. Thanks,^DH