The F.

They shipped my order and after a month of not receiving it and multiple calls to customer service I realise it was shipped to someone else. I assume this because they shipped me someone else's order (from Texas, meanwhile I live in Canada). I tell them about it and they tell me to ship it back for them. They insist that this rarely happens and that no one else has received my order, despite me receiving another person's order and the multiple online reviews. After about 6 calls and different unhelpful agents -one told me to figure it out with ups despite the tracking number being non-existent with ups- they finally reshipped my order. It took 5 weeks to get an order that was supposed to arrive after 5-7 business days. The bags were scratched and one of the items was out of stock. Not ordering from them again and will most probably never purchase anything from Kate Spade again due to the declining quality of their merchandise.