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thao n.

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Experience: Clothing & Fashion

Member since May 2021

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1 Review by thao


I bought a pair of shoes in the size I normally wear. Unfortunately they did not fit. Attempts to return the item were met with numerous obstacles created by BHFO: delay in respond to request for return, mis-direction to bad link for printing return label, more delay in answering request, lack of contact number for question, lack of human customer support, very short deadline for return (especially given delay in response). This is without a hesitation the most difficult return process I have ever experience. I will never buy from this retailer again regardless of discount. Amazon is a much more friendly, honorable retailer.
BHFO Sears Order # xxxx*******2806

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