T H.

I ordered flowers for my wife. She didn't receive what I ordered and the delivery was late. When I contacted them about the error I was told that their substitution policy says they can substitute any flower, arrangement or vase they want. However, I paid for a deluxe arrangement and my wife received what was obviously the basic package. It would have been great if had I been notified of the change as quickly as they accept my credit card payment. Customers should be allowed to decide if they want something other than what was purchased. I wish I'd read the reviews before using this florist. This business is a scam!