I'm not going to get started with this. If you book with these chumps but end up in a situation where you need to cancel or modify your flights, well you're screwed-- it is impossible to get flights adjusted through JustFly. Avoid this online agent at all costs. Cheap prices come with a hidden price. Haven't gotten my money back. They need to be removed from the internet. Bottom line, they steal money, include unwanted fees, and WORST OF ALL: I was not notified I would be charged $300 ($150 per person) for cancellation. No 'are you sure you would like to cancel' or warning; my card is currently off due to my concern of them taking money like that from me again.
Hi there,
Thank you for taking the time in reviewing our services. Even though tickets are purchased through JustFly as an agency, we must still follow the airline fare rules. Most airline tickets are non refundable and even though you may request a refund, this is completely out of our control. We as an agency, do have separate fees from the airline when it comes to any changes or cancellations. As per checking, we do see you have processed the cancellation online using our self serve portal. To confirm all cancellations, you must agree to the fee by clicking "I understand that I am about to cancel my flight and receive travel credit" Once that is selected, you will then be given the option to click on "Confirm Cancellation" The system even offers to change the credit card to a new one to process the cancellation fee.
We do apologize for any inconvenience you have went through.
Kind wishes,
JustFly team