I placed an order on May 5th and then I received an Email stating that my order had been shipped on May 7th I have been checking every day since than and it is now the 20th and the tracking number on the ups website states that tracking will be updated once package reaches its facility I have Email this company and called no response and I'm not waiting over an hour for someone to answer this is ridiculous I will be contacting PayPal to get my money back and let them know what my situation.