I'm supposed to receive an order back in... and it has been months now and no one even contacted me. But the truth is i already forgot about the order. When i called them, they said that they will contact the vendor which they did. The vendor contacted me after weeks. But after again days, the vendor could not ship anymore the product and they said that they will just notify dealathon to refund me the money.
Then dealathon send me an email or two and they said they will refund the money but they neglect to mention the 'shipping fee' i paid. I send them couple of emails but no respond and i still dont have the money. The email was sent to me on aug 23 for the credit memo, and its now oct, 2013 and i dont have the money still.
Dear friend,
Thanks for your order.
All of our customer orders are shipped directly from China, it is a long distance also you choose the slowest shipping method, it will take a little longer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service