Terry S.

This place is a JOKE! Where should I start. I had placed a order with another company that gave me TWO updates... followed by another email the following day indicating they no longer had the Tarantula I was in search for... so I asked for a refund then tried out Reptile City! I gave Reptile City a brief summary of my terrible experience with the other company... which in turn I was told that they would NOT charge my card until the item was shipped ( LIE)... I placed my order on 7/16/19... the processing and ship time was 5 to 8 days...( which I don't understand because standard shipping is 5 to 7 days with a $29.99 Shipping fee) with FREE shipping because my order was over $100. So I called and called and called... and everytime I spoke with someone it was this and that... first, he was in the hospital and his health is more important... secondly, our emails go out after 8pm ( indicating that my item was shipped) I should be receiving one shortly ( LIE) even though THEY KNEW I was never gonna receive a email! So I called this morning ( day of my alleged ship day... 7/25/19) and was then told unfortunately they were out of the Tarantula I was seeking and would I like a refund or another Tarantula! Why in the hell would I want another one after going through all this bull crap! Trust me, its more to this terrible experience... the customer service is TRASH! I'm telling you, order at your own risk... if it quacks like a duck, its a duck! Buyers BEWARE!