I ordered a Halloween puzzle and received a puzzle of dogs in a badly beat up, flimsy box. They offered $6 USD and I told them I wanted a full refund or the puzzle I ordered and that if they wanted the dog puzzle back they would need to pay for shipping after I received my full refund. They finally refunded $16.32 USD which was half of what I paid with shipping included. I have opened a complaint with PayPal for the remaining. Do not order from them as they must not have the inventory and just send whatever.