I purchased an item through eBay, the item has not arrived. EBay is making every excuse in favour of the seller, allowing them extra time for the item to arrive. When they should have the seller blocked, and refund me my hard-earned cash. I have been a member since 2007. And they could not care less about me. Their attitude on chat is deplorable and arrogant. I am closing my account shortly and I would advise anyone thinking of opening one or thinking of purchasing anything through eBay to think long and hard before doing so. They are the worst to communicate with, you cannot email, it is blocked. I've tried phoning only to be cut off after several minutes on hold. Chat is stressful and a total waste of time. Be Warned!