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I bought an expensive leather hood from this company and the zip came off the first time in tried it on.
I contacted the company to ask how we could resolve the issue and was told there was nothing they could do as the 30 day returns policy had expired.
The hood cost me £119 ($176) including postage and is useless.
Don't buy the poor quality products from this site, especially as they have no regard for customer satisfaction or for providing fit for purpose products.
Terry M.'s review of Extreme Restraints earned 2 Very Helpful votes
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Product lines, Order processing, Shipping - 4/5. Customer Service - 0/5. Questions appear to be...
My order was canceled without an update and I found out by myself. They did not return the money...
Hello Terry,
I believe I was able to locate your order, but, please correct me if the following information is not yours and I would be happy to look into the situation.
The last international customer with a name starting with Terry M that purchased an expensive hood was on June 5th, 2015 which was over three and a half months ago. Our policy is that we have a 30 day free from defect warranty and will gladly replace any defective item on proof of defect. We have been known to extend this policy by a week or two to aid our customers in ensuring that they are happy with their products.
The customer that placed the order I referenced above emailed us on Sept 21st stating the zipper broke. We had responded the this order was past our 30 day warranty.
Even if we added a few weeks to our policy, the order above was placed months ago. I apologize if this was not your order and would be happy to review a different order on your behalf.
** For all others reading this, please note our posted policy on the website:
http://www.extremerestraints.com/information/custserv/satisfaction-guarantee.html
DEFECTIVE RETURNS - If an item is defective, we have a 30 day free from defect warranty and will gladly replace any defective item on proof of defect.
UNWANTED ITEM RETURNS - If an item is unwanted by a customer, the item may be returned within 30 days. A customer must obtain an RMA first from our customer service team. Once an RMA is obtained, the item can be sent back for store credit minus a 20% restocking fee. This restocking fee is for us to purchase a new item to fill the space on the shelf. WE NEVER RESELL RETURNED ITEMS. RETURNS ARE DESTROYED UPON ARRIVAL.