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I ordered a few parts from cpap.com because they offered them for a lower price than anyone else I found. I wasn't sure if ONE of the parts was compatible with my mask, so I asked for confirmation in the notes section of my order. They (mistakenly) confirmed. The part didn't fit. I informed them by email and had a resolution within ~2 hours. They're sending me the right part (Which costs $5 or $6 dollars more.) for no charge. They also said I don't need to return the wrong part, dispose of it as I see fit.
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Hey Terry, we are very sorry about the initial mistake of confirming the wrong part, however we are glad we were able to get you taken care of. Please let us know if there is anything else we may be able to assist you with.