Terry K.

Hate to say this, but man they are the worse. I ordered a physical gift card to be sent to me for a Christmas gift way back in the first week and a half of December and still never came. I check the email and find the button that says track your order. Check that, it just says the supposed day it was shipped. No updates or actual tracking information or number. I message through Facebook with no reply even days later. I email and receive a response a few days later that says they will escalate it and someone will contact me soon within the next day, still nothing. Called each day for the last 4 days and still nothing they keep saying someone will reach out to you within 8 hours, never has that happened. Tried to change it to an e-gift card once and that was supposed to be emailed to me later that day, still nothing. I called again today and requested a refund, they said they could send me an e-gift card today, I didn't believe that for a second. So, I had them put in a refund for me. I bet I will actually get my refund when pigs fly. The craziest runaround ever for a simple gift card, and I doubt this will end, as I will probably have to have them on speed-dial to get my actual refund. I hope everyone sees this review and doesn't have to suffer with this the way I did. In my experience ordering something from them online is the same as setting your money on fire. Except you have to call them after they set your money on fire.