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I ordered a Christmas gift on Dec. 2nd. It took 10 days for a shipping label to be created. Then it was sent to Georgia and from there it went to Indiana. The address for delivery of this item is in Montana! How can this be an efficient way for an item to ship? I paid extra for postage but as it is, this item won't even make it for Christmas, if at all. I have emailed Personalization Mall with no response. Will not be ordering from this website again.
I have placed 2 orders with Zazzle.com I have received 2 separate emails from them asking for my review of the products. I have tried repeatedly to leave a review but every time I
I hit the submit button nothing happens. When I ordered one of the items, I had to call customer service for help with the personalized lettering because the website is quite confusing. Even with customer service help the product was not done correctly. Then when I tried to pay, the website refused my credit card. This happened several times until I finally used a different card. When I called my credit card company they showed several charges that the Zazzle website said had been refused. They were eventually credited back to my card. This website isn't worth the hassle and I will look elsewhere for personalized products.
Hello Terri,
I am so sorry to hear about the issues you had with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A customer support representative will be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
Terri W.'s review of Zazzle earned 2 Very Helpful votes
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Hey, Terri. We are very sorry to hear that your order has taken longer than expected. Unfortunately some of our carrier partners are experiencing delays in delivery and processing, which in turn is causing some longer than normal response times for our customer service team. We would love to help escalate your concerns and investigate further - could you please provide your order number to the private message we just sent you so that we may do so?