I have had problems with a recurring payment from a dating website called Single Artists Dating which comes under the Dating Factory umbrella whether that be.net or .com. I initially signed up for a special offer subscription when this ended instead of informing me they just started taking money from my account. For each payment they took from my credit card I received no notification or receipt and when I did notice the payment reference bore no relation to their trading name simply reading 'www.payref.info. Obviously I thought I had been defrauded and contacted the credit card company who arranged a chargeback and filed a report on Action Fraud. Then I received a notification from Single Artists Dating threatening me with debt collectors and demanding compensation for the chargeback claiming that I was libel for all fees even if my claim was warranted which was apparently what I signed up to when I joined the website! I can't believe the lack of transparency of this shady company it seems they can contact you when it suits them but not when they are removing money from your account under a different name.
This link pretty much describes the average Dating Factory experience