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I am a designer and have been using this company for 16 years. They used to have the greatest customer service and product support. It is now absolutely terrible. Looking for a new window treatment vendor!
Tip for consumers:
Customer service is currently non-existant
Products used:
wood blinds, woven wood blinds, plantation shutters, vertical blinds, faux wood blinds, Roman shades, roller shades
Worst, must useless and imcompetent company I have ever tried to deal with. After 30 minutes of wasted time, they still could not complete my booking. NEVER use this garbage site!
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Wouldn't take my return 3 days late after I was in the hospital. Shoes were never even out of the box. I won't support a business that puts profits ahead of loyal customers. There are plenty of other online retailers to order from.
Terri,
Thank you for your feedback.
We don't own the inventory and we aggregate more than 250 independent boutiques.
Our return policy is 14 days and in case we are out of that window we need to reach the boutique and understand if they can accept the return. That's why our return policy is strict and clearly explained in our terms and conditions. We will reach the boutique on Monday to check if they can help you.
Best regards and be safe!
Claudia F.
Terri K.'s review of italist earned a Very Helpful vote
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Hi Terri! Thank you for taking the time to review us. I apologize for the poor experience you have had with your recent order. This is definitely not the experience we want to deliver, and I really would like to see what I can do to help. Could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.