Terrie J.

My 14-year-old daughter accidentally purchased this program last Sunday. She meant to purchase only one month with the understanding that it was $11.66 a month. She did not need the entire year because she only had one month left in school before summer break began. When she discovered her mistake which was the most 10 minutes later, she canceled the subscription. Unfortunately, Grammarly charged her a one-year subscription and stated her subscription would end on 4/15/19.4/15/19? A year later? We expected to be reimbursed but here we are, 4 days later and no reimbursement. We called the customer service number which took us to a phone tree only to discover no one would answer and it redirected us to the website. My husband sent an email explaining the problem and "NO One" responded. I contacted my bank and advised them of this situation. They submitted this to the fraud department. Grammarly, if you're reading this, you should be ashamed of yourselves. For those who are considering purchasing this program, be aware, as their customer service department is nonexistent. Take heed of the other negative reviews.

Update. Today, 4/19/18, Grammarly sent my daughter an email stating they would refund her in the next 10 business days. I guess banks have more weight on these kinds of matters than I do. We shall wait and see if the money is credited back to her.