Terrie H.

I've been getting wine from Wine Insiders (not their club) for a couple of years now (I belong to two other clubs). I've never paid shipping for wine insiders, which I love. I've been able to try out good wines from all over the world, which I may never have done if I went to the local wine shop. I've been able to reorder wines I like when they have specials at reasonable prices. I can get sparkling wine which you rarely get with other wine clubs. When I first started with them, when they sent me the wrong wine, they simply sent me the right wine. I think they've probably changed that policy now, since I got a wine credit when there were two bottles missing from my case. My only beef with them is that when I called recently to get a credit for a wine we didn't like, is that if you purchased it more than 6 months ago, "satisfaction guaranteed" no longer applies! We live in Texas, so don't order wine during the summer. 100 degrees can't be good for wine! We order plenty during the winter to make it through until October. So, how do I keep track of what we ordered and when? This rule they have is in their "Terms and Conditions" section-the fine print. So, the perfect wine company ruins their rating with their fine print. This hasn't stopped me from getting their wine. I just ordered two cases on one of their 35% off deals-no shipping-I chose the 30 bottles of wine I wanted at reasonable prices. So 5 stars for their wine quality and price point and 1 star for their "satisfaction guaranteed" policy.