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1 Review by Terrible

Musikhaus Thomann e. K.

Musikhaus Thomann e. K.

7/10/18

TERRIBLE EXPERIENCE!!! - I never write reviews, so for me to do so, the service must have been really bad. All I can say is ... "What an awful experience I have had ordering an instrument online from Thomann." HERE'S WHY: It took over a month and when I finally received the package ... they had sent the WRONG INSTRUMENT (I found out later that it was due to mislabeling of their product). After receiving the wrong instrument, I had to go through the painful process of sending it back (getting shipping quotes, dealing with delayed customer service emails, taking several pictures of the shipping boxes/labels/instrument, and so much more). After sending back the instrument, I became even more frustrated to eventually get the news that they were "out of stock" on the instrument that I originally ordered. At this point I still haven't received my refund. MY ADVICE: Do not order from Thomann. Just pitiful service all around.

Terrible Has Earned 6 Votes

Terrible E.'s review of Musikhaus Thomann e. K. earned 6 Very Helpful votes

Terrible Has Received 1 Thank You

rayp99
Ray P. thanked you for your review of Musikhaus Thomann e. K.

“I ordered a guitar back on October 3rd 2018. They declared the first order lost in the mail and sent me a replacement on Dec 3rd 2018. It’s now Dec 19th 2018. Tracking shows it’s still in German Customs.”

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