Terri B.

A friend at work told me about Maurices, so I checked it out and ended up placing about three rather large orders from their online store. Everything had been great... until recently. I went to place another large order (11 shirts, 2 pairs of jeans, 2 necklaces). My order went through, I received confirmation and then I received a notification that my order had been shipped, however, all 11 shirts were canceled with no explanation. I also noticed that the duties (I live in Canada) increased somehow from the $41.00 I had agreed to pay on the 11 shirts, 2 pairs of jeans and 2 necklaces to $67.00 for only the 2 pairs of jeans and 2 necklaces that I was to end up receiving! I called customer service who attempted to tell me that the increase was due to the conversion from US to CDN money... um, no... $41.00 US is about $51.00 CDN. I spoke with a different customer service agent who escalated the matter, but also advised me over the phone that she didn't know why those shirts were canceled as some were in fact, still in stock. I also went online again to see if the shirts were still available... they were. Fast forward a few days and I was notified that I would receive a credit for the duties, great I'll take it. So, I decided to give Maurices another shot... I attempted to place another large order: 13 shirts. The order went through okay and I thought I was in the clear this time... until 15 minutes later I received an e-mail telling me that my order had been canceled - the entire order. I spoke with another customer service representative who said all 13 shirts were out of stock... then why the heck are they appearing online and why the heck am I entering my credit card information, and receiving confirmation when the items are not even in stock!?!?! I'll go elsewhere now... WAAAAAY too much hassle.