PLACED A CUSTOM ORDER THAT I WAS AWARE WOULD TAKE 3-5 WEEKS. CONTACTED CUSTOMER SERVICE (QUITE A JOKE) TWICE AND WAS TOLD THEY WERE COMPLETED BUT STILL SITTING AT THE THIRD PARTY FACILITY! I WAS THEN INFORMED CUSTOM ORDERS TAKE 4-7 WEEKS! FALSE ADVERTISEMENT ON THEIR WEBSITE AND VERY POOR CUSTOMER SERVICE AND OVERALL BAD COMPANY TO DEAL WITH! THIS WAS A GIFT FOR MY DAUGHTER WHO IS DEVASTATED! NEVER AGAIN! CONTACTING BETTER BUSINESS BUREAU! I SHOULD HAVE READ THEIR REVIEWS BEFORE TRUSTING THIS COMPANY!