Terre J.

When trying to pay with various credit cards (2), the order kept giving me payment failure without explaining why/what. Called the bank, Google was putting a temp hold and then refunding...called the company and it was explained they only took VISA and MC, which is fine, but there was attitude. I was told it is "mentioned on the website," which it is, if you scroll all the way down the payment page...but not user friendly, or customer "friendly." Maybe because it is the end of the workday, but he left a bad taste in my mouth. Good prices aren't the only considerations when you are spending a decent chunk of money. A simple, polite explanation is preferred over being made to feel like I'm the idiot for not scrolling down to the bottom of a check out page to see if they take a Discover or Care Credit.

Shocked at how great this service has been. Customer service consistently responds within a day if not that day... have earned over $60 in less than two weeks just doing normal Christmas shopping. Discrepancies and follow up questions immediately answered and resolved. Tabitha and Ashley are the best! Every email has been responded to with courtesy, professionalism, and expediency. Better customer service than merchants that I actually pay for goods and services. This company is handing me money for stuff I would buy regardless, and still giving exceptional and considerate customer service for any and all inquiries! Thank you Ebates!