Bad shopping experience via- received items I had not ordered, or versions of produce that were not what i specified; spoiled produce or low quality. I responded to Instacarts request to be rated via text and selected the "contact me" option. I called them for 3 days in a row, including an 11 minute wait and left my phone number by selecting the option for them to call me back - 2 weeks later and I Never heard from them. I called the local Whole Foods store where the groceries came from and the manager offered to exchange the products for others if I brought them back and did not get a response from Instacart, but I don't have the time to trot over there - the whole reason I have groceries delivered. He was nice and of good standing to offer, however, Peapod is a little more expensive, but they are my go to grocery partner now.